Job description

MTM Consulting is is currently looking for individuals with strong technical skills and a passion for troubleshooting to join our software solution support group. This is a customer facing position, so this individual must have strong communication and customer service skills.

 

Our team dedicates on software solution implementation and software problems troubleshooting remotely or on site. As you start your career as an Application Support Specialist, you can grow in to Project Management, Solution Design and Deployment Expert, or Developing Expert. Professional development and continued education are encouraged by us.

 

Requirements

·         Bachelor's Degree with strong computer skills including: Microsoft Office, Microsoft Project, and various Databases (SQL Server and Oracle). Excellent troubleshooting abilities and analytical skills.

·         Ability to write and understand SQL Queries.

·         Solid knowledge of Object-oriented programming languages (Java/C#) .

·         Knowledge of web applications design (JavaScript, HTML, CSS) .

·         Superior oral and written communication skills.

·         Knowledge of and interest for production management are preferable.

·         Self motivated.

·         Excellent customer service skills. Remain positive and calm under pressure.

·         Willing to travel 20% Travel includes site visits for preventative maintenance and support of critical issues.

 

Essential Responsibilities

·          

·         Performs visits to customer sites to collect customer requirements.

·         Track and thoroughly document all customer issues in our ticketing system.

·         Deploy software solutions remotely or on site for our customers’ systems.

·         Create datasets to analyze and recreate issues reported by customers.

·         Participate in customer designed solution construction and deployment.

 

If you are interested in this job, please send us your detailed CV both in Chinese and English with a recent photograph by e-mail or post. We are looking forward to your application.

 

MTM (Shanghai) Enterprise Management Consulting Co., Ltd.

Ms. WANG

Hai Shang Jie Zuo No.2 Building 18G

Ying Kou Road, 588

Shanghai 200433

P. R. China

Tel: 021-65342800  E-mail: jiangw@mtm-china.net

cc to:wang@mtm-china.net

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jiangw@mtm-china.net

cc to:wang@mtm-china.net

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